Support Policy Page
Support & Grievance Redressal Policy
Last Updated: July 2026
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At Abishaa Appliances and Kitchenware, we are committed to providing you with the highest quality products and a seamless shopping experience. We understand that sometimes you may require assistance, have questions, or face issues with our products or services. This Support Policy outlines our mechanism for handling customer queries, after-sales support, and formal grievances in accordance with Indian e-commerce and consumer protection regulations.
1. General Customer Support (Level 1)
Our customer support team is your first point of contact for any queries related to product information, order tracking, delivery issues, return requests, or basic troubleshooting for your appliances.
How to reach us:
Customer Care Number: +91 85069 23355
Email Support: abishaasales03@gmail.com
Operating Hours: Monday to Saturday, 10:00 AM to 6:00 PM (IST) [Adjust hours if necessary]
What to expect:
Order Queries: Have your Order ID and registered mobile number ready for faster resolution.
Response Time: Our team strives to respond to all standard email inquiries within 24 to 48 business hours.
2. Warranty & After-Sales Support
As a provider of electrical appliances (irons, fans, heaters, kettles, toasters), we adhere to strict quality standards.
Warranty Claims: Products manufactured or sold under the Abishaa brand are covered by a standard warranty against manufacturing defects (warranty period varies by product type and is specified on the product page and packaging).
Claim Process: To claim warranty support, email us at abishaasales03@gmail.com with your Order ID, invoice, a clear description of the defect, and short video/photo evidence.
Resolution: Upon verification, we will arrange for a repair, replacement, or spare part dispatch as per the specific product's warranty terms. Physical damage, short circuits due to voltage fluctuations, or damage from improper usage are strictly not covered under warranty.
3. Grievance Redressal Mechanism (Level 2)
In compliance with the Consumer Protection (E-Commerce) Rules, 2020, Abishaa has established a robust Grievance Redressal Mechanism to address any complaints that are not satisfactorily resolved by standard Customer Support.
Step 1: Filing a Grievance
If your issue is not resolved within the promised timeline by Level 1 Support, or if you are unsatisfied with the resolution provided, you may escalate the matter to our appointed Grievance Officer.
Grievance Officer Details:
Name: Pankaj Kumar
Designation: Grievance Officer
Email ID: support@abishaa.com
Contact Number: +91 85069 23355
Address: Abishaa Appliances and Kitchenware, Mundka Village, Near Mundka Metro Station, Delhi, India.
Step 2: Acknowledgement and Resolution Timelines
As mandated by the Government of India:
Acknowledgement: The Grievance Officer will acknowledge the receipt of any consumer complaint within forty-eight (48) hours of receiving it. You will be provided with a unique ticket number to track the status of your complaint.
Resolution: We will take the necessary steps to resolve your grievance within one (1) month from the date of receipt of the complaint.
4. Nodal Officer (For Regulatory Compliance)
In compliance with Rule 4(1)(c) of the Consumer Protection (E-Commerce) Rules, 2020, Abishaa has appointed a resident Nodal Person of Contact to ensure compliance with the provisions of the Act and the Rules.
Nodal Officer Name: Owner
Contact Email: abishaasales03@gmail.com
5. Fraud & Unauthorized Transaction Support
If you suspect that an unauthorized transaction has taken place on abishaa.com using your payment method, please notify us immediately at abishaasales03@gmail.com and simultaneously contact your bank or credit card issuer to block the card/account. We will provide full cooperation with the relevant banking authorities and law enforcement for any required investigations.
6. Governing Law & Jurisdiction
This Support & Grievance Policy is governed by the laws of India. Any disputes arising out of your use of Abishaa.com or your purchase of our products shall be subject to the exclusive jurisdiction of the courts located in Delhi, India.
