Return and Replacement Policy

Last Updated: July 2026

Welcome to Abishaa. We take pride in delivering high-quality electrical home appliances and kitchenware. To ensure transparency and a seamless shopping experience, we have outlined our Return and Replacement Policy below, strictly adhering to the Consumer Protection (E-Commerce) Rules, 2020, set forth by the Government of India.

Please read this policy carefully before making a purchase on abishaa.com.

1. Core Policy: No Refunds, Only Replacements

At Abishaa, all sales are considered final. We do not offer monetary refunds for any products purchased on our platform. Instead, to protect your rights as a consumer and ensure you receive a fully functional product, we offer a comprehensive Piece-to-Piece (P2P) Replacement Facility. If you receive a defective or damaged item, or if the product develops a functional fault within its designated warranty period, we will replace the exact item with a new, working unit.

2. Piece-to-Piece (P2P) Replacement Conditions

A piece-to-piece replacement will be initiated under the following circumstances:

• Manufacturing Defects: The product has an internal fault or is not functioning as intended out of the box.

• Transit Damage: The product was physically damaged during delivery. (Note: Transit damage must be reported within 24 to 48 hours of delivery).

• Wrong Item Delivered: You received a product different from what was ordered.

• In-Warranty Failure: The product stops working due to an internal manufacturing defect during its active warranty period.

Conditions for Approval:

To be eligible for a P2P replacement, the following conditions must be met:

1. The product must be returned in its original packaging, complete with all included accessories, user manuals, and warranty cards.

2. The original invoice/receipt must be provided.

3. The serial number and barcode must remain intact and untampered.

3. Warranty Terms and Periods

Because we offer a diverse catalog—from heavy-weight irons to immersion heaters and high-speed fans—the warranty period varies depending on the specific product. * The exact warranty duration is mentioned on the respective product's page, packaging, and warranty card.

• The P2P replacement is strictly valid only within this specific timeframe, calculated from the date of the original invoice.

What is NOT Covered Under Warranty/Replacement:

• Physical damage caused by the user (e.g., dropping the product, broken parts).

• Damage caused by misuse, improper installation, or operating the appliance outside of the recommended voltage guidelines.

• Burnt motors or melted components due to extreme power surges or improper usage.

• Liquid damage (unless the product is explicitly certified as waterproof).

• Normal wear and tear of external housing or non-functional aesthetic parts.

• Products that have been opened, modified, or repaired by unauthorized third-party technicians.

4. Mandatory Unboxing Video Guideline

To protect against fraudulent claims and ensure swift processing of your replacement for transit damage or missing parts, an unboxing video is highly recommended.

• The video should clearly show the sealed package being opened from all angles.

• The video should capture the physical condition of the product as it is taken out of the box.

• Claims for physical damage upon arrival without an unboxing video may be subject to rejection after our internal investigation.

5. How to Claim Your P2P Replacement

If you experience an issue with your product and need to claim a replacement, please follow these steps:

Step 1: Contact Support

Reach out to our customer support team within the warranty period (or within 48 hours for transit damage).

• Email: abishaasales03@gmail.com

• Phone: +91 85069 23355

  Please include your Order ID, a brief description of the issue, and clear photos or a short video of the defect.

Step 2: Verification

Our technical team will review your claim. In some cases, we may attempt basic troubleshooting over the phone.

Step 3: Reverse Pickup / Shipping

If the replacement is approved, we will arrange a reverse pickup from your shipping address. If reverse pickup is unavailable in your pin code, you may be asked to courier the product to our registered address.

Step 4: Inspection and Dispatch

Once the defective unit reaches our warehouse, our quality control team will inspect it to verify the reported issue and check for policy compliance. Upon successful verification, a brand-new replacement unit of the exact same model will be dispatched to you immediately.

6. Contact Information

If you have any further questions regarding our warranty, replacement process, or product operation, please do not hesitate to contact us:

• Office Address: Mundka Village, Near Mundka Metro Station, New Delhi, India.

• Phone: +91 85069 23355

• Email: abishaasales03@gmail.com