Privacy Policy

Last Updated: July 2026

Welcome to Abishaa ("we," "our," or "us"). We value the trust you place in us and are committed to protecting your personal data. This Privacy Policy details how we collect, use, share, and protect the personal information of users ("you" or "your") who visit and make purchases on abishaa.com (the "Platform").

By accessing or using our Platform, you explicitly consent to the data practices described in this Privacy Policy. If you do not agree with these terms, please do not use our Platform.

1. Information We Collect

To provide you with a seamless shopping experience for home appliances and kitchenware, we collect the following types of information:

A. Information You Provide to Us:

• Identity & Contact Data: Name, email address, phone number, and account login credentials.

• Delivery & Billing Data: Shipping address, billing address, and pin code.

• Transaction Data: Details about payments and the products you have purchased from us. (Note: We do not store complete credit/debit card numbers or UPI PINs. Payment processing is handled by secure, RBI-compliant third-party payment gateways).

• Communication Data: Any feedback, reviews, support tickets, or emails you send to our customer service team.

B. Information Collected Automatically:

• Technical Data: IP address, browser type, operating system, device information, and time-zone settings.

• Usage Data: Information about how you navigate our website, the products you view, and your interaction with our Platform (via cookies and similar tracking technologies).

2. Purpose of Data Collection

Under the DPDP Act, 2023, we only collect personal data for lawful purposes. We use your data to:

• Process, fulfill, and dispatch your orders (e.g., electric irons, fans, immersion heaters).

• Communicate with you regarding order updates, shipping statuses, and delivery tracking.

• Provide prompt customer support and resolve grievances.

• Improve our Platform, product offerings, and user experience.

• Send promotional offers, newsletters, and marketing communications (only if you have opted-in, with an option to opt-out at any time).

• Prevent fraud, monitor platform security, and comply with legal obligations.

3. Data Sharing and Disclosure

We strictly do not sell, rent, or trade your personal information to third parties. However, to operate our e-commerce business, we may share necessary data with trusted third parties under strict confidentiality agreements:

• Logistics & Delivery Partners: Your name, address, and phone number are shared with courier companies (e.g., BlueDart, Delhivery, India Post) to deliver your orders.

• Payment Gateways: To securely process transactions in compliance with RBI regulations.

• Service Providers: IT support, cloud hosting services, and SMS/Email service providers used to send OTPs and order notifications.

• Legal Compliance: We may disclose your information to law enforcement agencies, government bodies, or courts if required by Indian law to respond to legal processes, prevent fraud, or protect the rights and safety of Abishaa and our users.

4. Cookies Policy

We use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember items in your shopping cart.

• Keep you logged in during your session.

• Understand website traffic and user behavior.

You can choose to disable cookies through your browser settings; however, doing so may affect the functionality of certain features on abishaa.com.

5. Your Rights Regarding Personal Data

In accordance with the Digital Personal Data Protection (DPDP) Act, 2023, you have the following rights over your personal information:

• Right to Access: You can request a summary of the personal data we hold about you.

• Right to Correction: You can update or correct inaccurate or incomplete personal data via your "My Account" dashboard.

• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data when it is no longer necessary for the purpose it was collected, subject to legal and taxation retention requirements.

• Right to Withdraw Consent: You can withdraw your consent for marketing communications or data processing at any time.

To exercise any of these rights, please email us at abishaasales03@gmail.com.

6. Data Security

We implement reasonable physical, electronic, and managerial security practices as mandated by the Information Technology Act, 2000 and the IT Rules, 2011. This includes:

• Secure Socket Layer (SSL) encryption to protect data transmitted over the internet.

• Secure server hosting and restricted access to personal data strictly on a need-to-know basis. While we strive to protect your personal data, no method of transmission over the internet is 100% secure. You are responsible for maintaining the confidentiality of your account password.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable Indian laws (such as tax and accounting regulations, which generally require retaining transaction data for up to 8 years).

8. Children's Privacy

Our Platform is not intended for use by children under the age of 18. We do not knowingly collect personal data from minors. If you are under 18, you may use abishaa.com only with the involvement and consent of a parent or guardian.

9. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on this page and updating the "Last Updated" date.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the name and contact details of the Grievance Officer are provided below. If you have any concerns, complaints, or questions regarding this Privacy Policy or the handling of your data, please contact:

Grievance Officer

Abishaa Appliances & Kitchenware Address: Mundka Village, Near By Mundka Metro Station, Delhi, India

Phone: +91 85069 23355

Email: abishaasales03@gmail.com

Operating Hours: 10:00 AM to 6:00 PM (Monday to Saturday)